Introduction

These Terms and Conditions (the “Terms”) govern your access to and use of the online casino services offered under the brand name “Winum” (“Winum”, “we”, “us”, or “our”). The Winum website, mobile site, and any related applications, including the Winum iOS app and any authorised Android applications (together, the “Platform”), are operated by Galaxy Byte Lab SRL or its affiliated entities under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence number ALSI-202508040-FI2. By registering an account with Winum, accessing the Platform, or participating in any games, promotions, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms form a legally binding agreement between you and Winum, and they are intended to ensure fair, transparent, and responsible gambling in accordance with our licensing and regulatory obligations. If you do not agree with any provision of these Terms, you must not register, must immediately stop using the Platform, and must not participate in any games or promotions offered by Winum.

Winum operates solely as an online casino providing games of chance and related services for entertainment purposes. We are committed to maintaining the highest standards of integrity, fairness, and responsible gambling, and we implement robust processes, including Know Your Customer (KYC) and Anti-Money Laundering (AML) controls, to protect our players and our business. It is your responsibility to ensure that your use of the Platform complies with all applicable laws in your jurisdiction, including any specific rules related to online gambling. Winum does not provide legal, tax, or financial advice, and nothing in these Terms should be construed as such advice. You should seek independent professional advice if you have any questions regarding the legality of your use of our services in your location.

Acceptance of Terms

By creating an account, clicking “Register”, “Sign Up”, “I Agree”, or a similar confirmation button, or by simply accessing or using the Platform, you are deemed to have accepted these Terms and all policies referenced herein. This includes, without limitation, our Privacy Policy, KYC Policy, Responsible Gaming Policy, Bonus Terms, and any game-specific rules that may apply. Your continued use of the Platform after any modification to these Terms constitutes your acceptance of the updated version, and it is your responsibility to review these Terms regularly to stay informed about any changes. If you do not agree to be bound by any updated Terms, you must immediately cease using the Platform and request account closure if you hold an active account. You should also note that certain promotions, bonuses, or special offers may be subject to additional terms and conditions, which will form part of your agreement with Winum when you opt in to such offers.

Winum reserves the right to amend, update, or replace these Terms at any time, in accordance with our legal framework and operational requirements. Where material changes are made, we will take reasonable steps to notify you, such as by posting a notice on the Platform or by sending an email to the address linked to your account. However, it remains your duty to periodically check these Terms for updates as the authoritative version will always be the one published on the Platform at the relevant time. Any version of the Terms in a language other than English is provided for convenience only, and in case of any discrepancy, the English version shall prevail to the maximum extent permitted by law. Your agreement with Winum is concluded in English, and any communications, legal notices, and interpretations shall follow English as used on our Platform.

Eligibility & Age Restriction (18+ only)

The services offered by Winum are strictly available only to individuals who are at least eighteen (18) years of age or the legal age of majority in their jurisdiction, whichever is higher. By registering an account, you confirm that you meet this age requirement and that you have full legal capacity to enter into a binding contract. We take underage gambling extremely seriously and implement stringent age verification measures, including identity checks, requests for official documents, and, where necessary, additional verification steps such as selfies with identification or video verification. If we discover or reasonably suspect that you are under 18 or below the legal gambling age in your jurisdiction, your account will be immediately suspended, all winnings may be forfeited, and relevant authorities or guardians may be notified where appropriate. Any attempt by minors to access or use the Platform is strictly prohibited and may result in permanent exclusion from Winum.

Gambling by young persons can cause severe financial, psychological, and social harm, and Winum is committed to preventing minors from engaging in any form of real-money gambling. We strongly encourage parents and guardians to use parental control tools, internet filters, and device-level restrictions to prevent underage access to gambling sites and applications. If you share your device with minors, you must ensure that your login details are kept confidential and that auto-login features are disabled. Should you become aware or suspect that a minor is using Winum with or without your knowledge, you must immediately inform us so that we can take appropriate measures, including account closure and investigation. Winum accepts no responsibility for any losses or consequences resulting from a failure by adults to adequately safeguard access to their devices or account credentials from minors.

Account Registration

To participate in the games and services offered by Winum, you must first complete the registration process and open a personal player account (“Account”). Account registration is mandatory and is available only for individual, personal use; you may not register or use an Account on behalf of another person, a company, or any other legal entity. During registration, you will be required to provide accurate, current, and complete information, including but not limited to your full name, date of birth, country of residence, email address, and phone number. You must ensure that this information remains accurate at all times and promptly update any details that change, as incorrect or outdated information can lead to account suspension, cancellation of bonuses, or rejection of withdrawals. Winum reserves the right to request additional information or documentation at any time to verify your identity, address, payment methods, or source of funds, especially where required by our KYC and AML obligations.

Each player is strictly limited to a single Account with Winum. The creation or use of multiple accounts by the same individual, including through different email addresses, devices, IP addresses, or payment methods, is expressly forbidden and is considered a serious violation of these Terms. If we identify duplicate or linked accounts, Winum may choose, at its sole discretion, to merge accounts, close surplus accounts, void bonuses, confiscate winnings, and/or block further access to the Platform. You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any multifactor authentication details. Any activity performed through your Account using the correct login details will be deemed to be carried out by you, and you are responsible for any losses or damages resulting from unauthorised use of your credentials caused by your negligence.

If you wish to close your Account, whether for personal reasons, responsible gambling, or any other cause, you may do so by contacting customer support via email at [email protected] or by using any account closure or self-exclusion tools available in the Platform’s settings. Winum also reserves the right to close an Account at any time in accordance with these Terms, including but not limited to inactivity for a continuous period of 12 months, suspected abuse, or legal obligations. In cases of closure, we will, where legally permissible and subject to AML checks, return any remaining real-money balance to you via an appropriate payment method. You acknowledge that you are not entitled to interest on any funds held in your Account and that Winum does not operate as a financial institution or banking service.

Deposits & Withdrawals

To participate in real-money games, you must deposit funds into your Winum Account using one of the available payment methods listed in the cashier section of the Platform. Deposits are credited to your Account balance once approved by the payment provider and Winum’s internal systems, subject to any necessary AML or risk checks. While Winum aims to process deposits instantly where possible, delays may occur due to technical issues, third-party processing times, or additional verification requirements. You are solely responsible for ensuring that the payment method used is in your own name and that you have the legal right to use such method. Third-party payments, including those made using cards or wallets owned by friends, relatives, or business entities, are strictly prohibited and may lead to the reversal of transactions, account suspension, or other remedial measures.

Withdrawals from your Account are subject to verification procedures, KYC/AML checks, and compliance with these Terms and any specific bonus conditions. Winum may require you to undergo identity verification before approving your first withdrawal, and reserves the right to request further documentation at any point, especially if your cumulative deposits or withdrawals reach or exceed thresholds equivalent to 10,000 USD or if suspicious activity is detected. Withdrawals will, wherever feasible, be processed via the same payment method used for deposits; if this is not possible, we may request an alternative method that is also in your own name. Processing times for withdrawals vary depending on the chosen method and may range from minutes for some crypto transactions to several business days for bank transfers or card payouts. Winum may place withdrawals under manual review, delay or freeze transactions, and report certain activities to relevant authorities if required by law or internal risk policies.

You must ensure that all payment information provided is correct and that your selected currency is suitable for your circumstances; any currency conversion will be performed by the payment provider or financial institution at their prevailing rates and may involve additional fees. Winum is not responsible for any loss resulting from exchange rate fluctuations, bank fees, or charges imposed by intermediary financial institutions. In the event of a chargeback, payment dispute, or reversal initiated by you or your payment provider, we may suspend or close your Account, confiscate associated winnings, and recover any funds paid out to you that relate to the disputed transaction. You acknowledge that chargebacks in relation to legitimate gambling transactions are strictly forbidden and may be treated as fraud, potentially resulting in reporting to relevant authorities and blacklisting across associated platforms.

Payment Methods Table

The following table provides an indicative overview of some of the payment methods supported by Winum. Availability may vary depending on your country, currency, and regulatory requirements. For India, local options and limits may be adapted to applicable laws and payment systems.

This table is illustrative and does not constitute a full or final list of methods available to you at any given time. The cashier section of the Platform will always show the currently supported methods, minimum and maximum limits, and any specific conditions. Winum reserves the right to add, modify, or remove payment methods at its sole discretion, including for regulatory, commercial, or risk reasons. Before making any deposit or withdrawal, you should review the applicable limits, processing times, and any additional terms displayed in the cashier to ensure that you understand the implications. If you require assistance regarding payments, you may contact customer support at [email protected] for guidance, bearing in mind that Winum cannot provide financial advice.

Bonuses & Promotions

Winum may, from time to time, offer bonuses, free spins, cashback, loyalty rewards, and other promotional incentives to eligible players. These may include welcome packages such as 100% + 150 Free Spins on a first deposit starting from the equivalent of €10, as well as subsequent deposit bonuses (for example, 50% + 100 Free Spins on a second deposit, and other staged offers). Acceptance of any bonus is entirely optional, and you may choose to play with your own funds only. However, once you opt in to a bonus or promotion, you agree to be bound by the specific terms applicable to that offer, in addition to these general Terms. Bonus terms often include wagering requirements, maximum bet limits while wagering, eligible games, time limits, and maximum convertible winnings, and failure to follow these conditions may result in forfeiture of the bonus and any associated winnings.

Wagering requirements typically range between 30x and 40x of the bonus amount (or bonus plus deposit, if specified), and must be completed within the bonus validity period. As an example, a bonus may be valid for seven (7) days from activation, while free spins from the same promotion might need to be used within twenty-four (24) hours from crediting. The precise parameters for each bonus, including expiry, wagering contributions of different games, and any restricted games, will be clearly stated in the bonus description or in your account’s “My Account → Bonuses” section. You can usually monitor your bonus progress, including the percentage completed, the amount wagered, and the remaining wagering requirement, through your account dashboard. If the wagering requirements are not met within the designated time frame, the bonus and any related winnings may be automatically cancelled.

Winum reserves the right to modify, suspend, or withdraw any bonus or promotion at any time, including for individual players or groups, where abuse, irregular play, or technical errors are suspected. Prohibited behaviours include, but are not limited to, hedge betting, low-risk or zero-risk wagering, collusion, multiple account usage, or exploiting any technical glitch to gain an unfair advantage. In case of suspected bonus abuse, Winum may remove bonuses, cancel winnings, and, in serious cases, close the offending Account and report the matter in line with our legal obligations. Bonuses are intended as a recreational incentive for genuine players, and Winum reserves broad discretion to interpret and enforce promotional terms to protect the integrity of its offers. You should carefully read all bonus rules before opting in, and if you have any questions, you must seek clarification from customer support before placing bets with bonus funds.

Game Rules

Each game offered on Winum, including but not limited to slots, crash games such as Aviator, table games like roulette and blackjack, and live casino titles, is governed by its own specific rules and paytable. It is your responsibility to familiarise yourself with the rules of a game before participating with real money or bonus funds. Information about rules, bet limits, payouts, and special features is usually accessible within each game’s interface, often under “Help”, “Info”, or a similar section. By placing bets or participating in a game, you confirm that you understand the rules and agree to be bound by the game’s mechanics, including the random determination of results via the Random Number Generator (RNG) or live-dealer procedures. Any misunderstanding of rules on your part does not entitle you to a refund, reversal of bets, or any special treatment.

In case of a discrepancy between the outcome displayed on your device and the official result recorded by the game servers, the result logged by the server shall prevail. Winum’s records, including transaction logs, bet histories, and game result records, will be considered the authoritative source of truth in any dispute concerning game outcomes. If a game malfunctions or experiences technical issues, such as disconnection, freezing, or display errors, all affected bets may be voided or restored according to the game provider’s policies and applicable regulations. You understand that internet connectivity, device performance, and software compatibility can affect your gaming experience, and Winum cannot be held liable for technical issues arising from your own equipment or network. Where necessary, Winum may temporarily suspend one or more games for maintenance, updates, or troubleshooting; such actions do not give rise to any compensation claims, other than the re-crediting of valid, unfinished bets as required.

Some games, including live casino titles, may have specific seating capacity, bet range limits, or participation rules that are enforced by the game provider. You must always adhere to dealer instructions and game etiquette in live games and refrain from any abusive, offensive, or disruptive behaviour in chat or towards dealers and other players. Any form of collusion, card counting in games where it is explicitly prohibited, or other prohibited strategies may lead to bet cancellation, exclusion from specific tables, or broader sanctions on your Account. The list of games available to you may depend on your jurisdiction and local regulatory restrictions, and Winum may add, remove, or modify games at any time without prior notice. You acknowledge that some games may be unavailable in certain territories due to licensing conditions, and you agree not to attempt to bypass such restrictions through the use of VPNs, proxies, or similar tools.

Fair Play & RNG

Winum is fully committed to providing a fair, transparent, and trustworthy gaming environment. All virtual casino games available on the Platform, including but not limited to slots and digital table games, utilise certified Random Number Generator (RNG) technology to determine outcomes. The RNG is designed to produce unpredictable, random results, ensuring that neither Winum nor the player can influence or predict the outcome of any given spin, card draw, or dice roll. The game providers we partner with are reputable companies whose RNG systems and game fairness are subject to regular independent audits, in line with industry standards and licensing requirements. You acknowledge that you have no claim against Winum or its providers regarding the functioning of the RNG, provided that it has been correctly certified and implemented.

Winum strictly prohibits any form of cheating, manipulation, or unfair advantage-taking. This includes the use of automated tools, bots, scripts, or other software designed to interact with the Platform in ways that are not intended by the standard user interface. It also covers practices such as exploiting glitches, errors, or vulnerabilities in games or the Platform, as well as colluding with other players in multiplayer or live games. If Winum reasonably suspects that you have engaged in any such activities, we may void affected bets, withhold or confiscate winnings, suspend or close your Account, and share relevant information with game providers, other operators, or competent authorities where appropriate. Our decision in such matters will be based on a thorough review of logs and evidence, and, to the extent permitted by law, our assessment shall be final.

You accept that the outcomes of games on the Platform are solely based on random processes or, in the case of live games, on physical activities (e.g., roulette wheels, card shuffling) overseen by professional dealers under strict procedures. No betting system, strategy, or pattern of play can alter the built-in house edge or guarantee consistent winnings over time. Any claims made by third parties that they can provide guaranteed winning systems, sure bets, or risk-free wagering methods should be treated with extreme caution, and Winum disclaims any responsibility for losses incurred as a result of relying on such external advice. Your participation in games is fully at your own risk, and you must never view gambling as a way to earn a living or to solve financial difficulties. The entertainment nature of Winum’s services must always be your primary consideration before and during play.

Responsible Gambling

Winum promotes responsible gambling as a central pillar of our operations and recognises that, while most players participate for entertainment, a small proportion may experience problems. Gambling can lead to financial loss, emotional distress, and dependence if not managed carefully and within personal limits. To support our players in maintaining control, we provide a range of tools, features, and policies aimed at encouraging safer gambling behaviours. These tools include deposit limits, session reminders, time-out or cooling-off periods, and longer-term self-exclusion options, all designed to give you greater control over your gambling activity on the Platform. We also provide information, guidance, and links to external support organisations that specialise in helping individuals affected by problem gambling.

You are strongly encouraged to set personal limits before you start playing and to regularly review and adjust those limits in line with your financial situation and comfort level. Responsible gambling means treating any money deposited into your Account as a cost for entertainment rather than as an investment or a means to earn income. You should never chase losses, gamble with funds you cannot afford to lose, or borrow money to gamble. If you feel that your gambling is starting to interfere with your daily life, relationships, work, or financial stability, you should immediately consider using our responsible gambling tools, reducing your play, or taking a complete break from gambling. Winum staff are trained to identify certain patterns of problematic play and may reach out to you, suggest tools, or apply protective measures, but the primary responsibility for safe gambling behaviour lies with you.

Winum’s responsible gambling framework is particularly strict regarding minors and vulnerable persons. We do not permit any marketing or promotion that intentionally targets individuals under 18 or other vulnerable groups, and we expect our partners and affiliates to follow the same principle. If you are a parent or guardian, you should monitor your devices, use content filters, and avoid storing your login details in browsers or apps accessible to minors. Under no circumstances should you allow a minor to place bets or watch you gamble with real money as this may normalise gambling behaviour at a young age and increase the risk of future harm. If we have reason to believe that an underage person has accessed the Platform, we may apply robust remedial measures, including blocking access, voiding activity, and conducting additional investigations.

Tools & Features (table)

The following table summarises the main responsible gambling tools and features available at Winum. Availability and exact configuration options may vary depending on your jurisdiction and Platform version.

Please note that once certain tools (especially self-exclusion) are activated, they cannot be reversed until the chosen period has expired. You must provide honest information when using these tools and not attempt to circumvent them by opening new accounts, using different email addresses, or accessing Winum from other devices or IP addresses. Such attempts undermine the protective intent of the tools and may result in additional, longer-term exclusions or account closures. If you believe that your gambling behaviour may be problematic, we strongly recommend using self-exclusion and seeking professional help.

Support Resources

Winum encourages any player who feels that they may be losing control over their gambling to reach out for support at the earliest possible stage. We provide links and contact details for recognised international support organisations, including GamCare, Gambling Therapy, and Gamblers Anonymous, which offer confidential counselling, online support groups, and self-help materials. These services are independent of Winum, and we do not receive any personal information about you from them unless you explicitly authorise such sharing. You may also consider speaking to a qualified mental health professional or financial adviser if gambling has impacted your emotional wellbeing or financial security.

Our customer support team, reachable at [email protected], is available to help you understand and use our responsible gambling tools. While support agents are not therapists or counsellors, they are trained to respond sensitively to concerns about problem gambling and to guide you towards appropriate measures, such as setting stricter limits or implementing self-exclusion. If you inform us that you have a gambling problem, we will treat this information seriously and confidentially, and we may apply protective measures on your Account, even if you do not explicitly request them, where this is justified and permitted by law. You must cooperate honestly in such situations and avoid taking advantage of any perceived leniency or goodwill from Winum.

Prohibited Activities

When using the Platform, you agree not to engage in any activities that are fraudulent, abusive, illegal, or otherwise contrary to these Terms. This includes, but is not limited to, opening multiple accounts, providing false or misleading information, using forged or altered documents, engaging in identity theft, or attempting to impersonate another individual. You are strictly prohibited from using any bots, scripts, or automated systems to place bets, manipulate outcomes, or otherwise interact with the Platform. Collusion with other players, bonus abuse, money laundering, financing of terrorism, or any attempt to exploit system vulnerabilities or technical glitches is also forbidden. Winum treats these matters with utmost seriousness and cooperates with regulators, payment providers, and law enforcement agencies where required.

You must not use VPNs, proxies, or any other technology to obscure or falsify your location, particularly for the purpose of bypassing geographic restrictions, KYC checks, or responsible gambling measures. If we detect or reasonably suspect the use of such tools, we may suspend or terminate your Account, void bets, and confiscate associated winnings. You are also prohibited from harassing, threatening, or abusing other players, customer support staff, or live dealers, whether through chat functions, emails, or any other communication channels associated with the Platform. Offensive content, hate speech, or any form of discriminatory behaviour will not be tolerated and may lead to immediate removal of chat privileges or permanent account closure.

Any attempt to perform chargebacks on legitimate gambling transactions, or to dispute such payments with financial institutions on false grounds, will be considered a violation of these Terms and may amount to fraud. Winum reserves the right to recover any funds that have been withdrawn or used following such disputed transactions and to take any necessary legal steps to protect its interests. You also agree not to access, alter, or interfere with the code, databases, or servers of Winum, and not to introduce viruses, malware, or harmful scripts into our systems. Any breach of this clause may result in both civil and criminal liability.

Restricted Countries (table)

Due to licensing conditions, regulatory constraints, and internal risk policies, Winum services are not available to players located in certain jurisdictions. The following table provides an indicative, non-exhaustive list of restricted countries and territories. If you are resident in, located in, or accessing the Platform from a restricted jurisdiction, you must not register or use a Winum Account.

This table is for general guidance only and may be updated at any time. The definitive list of restricted jurisdictions is maintained internally by Winum and enforced through geo-location, IP detection, and KYC processes. You are responsible for ensuring that you are not violating any laws by using the Platform from your location, and you must not attempt to circumvent our geo-blocking or jurisdictional controls. If it is determined that you have played from a restricted jurisdiction, Winum may void your bets, cancel winnings, and close your Account. In such circumstances, we will assess whether any real-money deposits can be returned, subject always to legal and regulatory obligations and our AML duties.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in compliance with applicable data protection laws and our licensing requirements. When you register and use the Platform, we collect and process personal information such as your name, contact details, date of birth, payment details, device information, IP address, and usage data. We act as the data controller in respect of such information and determine the purposes and means of processing. Your data is used primarily to provide and manage your Account, process transactions, verify your identity, prevent fraud, comply with AML requirements, personalise your experience, and, where permitted, send you marketing communications. We may also use aggregated and anonymised data for analytical and business improvement purposes.

Your personal data may be shared with carefully selected third-party service providers who support our operations, including payment providers, KYC and identity verification services, AML screening tools, game providers, analytics services, and, where required, competent authorities or regulators. Such third parties are required to process your data only on our instructions and to apply appropriate technical and organisational measures to protect it. Because Winum’s infrastructure and service providers may be located in different countries, your data may be transferred internationally, including to jurisdictions that may have different data protection standards from those in your country of residence. In all cases, we endeavour to ensure that adequate safeguards are in place, such as contractual clauses or other legally recognised mechanisms.

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with legal, regulatory, and accounting obligations. Typically, this may mean keeping certain records for at least five (5) years after your Account is closed or after your last transaction, depending on applicable laws. Once the retention period expires, your data will be securely deleted or anonymised in accordance with our data retention policy. You have certain rights in relation to your personal data, which may include the right to access, rectify, delete, restrict processing, object to processing, request data portability, withdraw consent (where processing is based on consent), and lodge a complaint with a relevant supervisory authority. To exercise these rights, you may contact us using the channels indicated in our Privacy Policy.

Our Platform uses cookies and similar tracking technologies to enhance user experience, remember your preferences, analyse traffic, and support security features. Some cookies are strictly necessary for the functioning of the Platform, while others are optional and used for analytics or marketing purposes. Where required by law, you will be asked to consent to non-essential cookies, and you may adjust your cookie preferences at any time via your browser or device settings. Further details about how we collect, use, and protect personal data, as well as about cookies and tracking technologies, can be found in the dedicated Privacy Policy section of Winum, which forms an integral part of these Terms.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your Account at any time, in accordance with these Terms and applicable law. Reasons for such action may include, but are not limited to, breach or suspected breach of these Terms, provision of false or misleading information, failure to complete KYC checks, suspected fraud or money laundering, chargebacks, use of prohibited software or VPNs, abusive behaviour, or playing from a restricted jurisdiction. Suspension may be temporary, allowing investigation of the relevant issue, or may lead to permanent closure where a serious violation is confirmed. During suspension, you may be unable to deposit, withdraw, or participate in games, and certain features may be disabled.

If your Account is terminated for non-culpable reasons, such as your voluntary request, long-term inactivity, or strategic business decisions by Winum, we will, subject to AML checks and any outstanding obligations, return your remaining real-money balance to you via an appropriate payment method. However, in cases of serious breaches, including fraud, money laundering, or significant bonus abuse, Winum may withhold or confiscate funds, including both bonuses and winnings, to the extent permitted by law and licensing conditions. Any ongoing or pending bets may be settled or cancelled at Winum’s discretion, and any bonuses or loyalty points associated with a terminated Account will be forfeited.

You may request the closure of your Account at any time by contacting [email protected] or through any account closure options available on the Platform. If your reason for closure is related to problem gambling, we encourage you to clearly state this so that we can apply appropriate self-exclusion flags and avoid sending you any promotional communications. Once an Account is closed, you must not attempt to open a new Account or use another person’s credentials to access Winum services. Any such attempts may lead to permanent exclusion from Winum and, where appropriate, notification to other operators or relevant authorities.

Limitation of Liability

You acknowledge that your use of the Platform and participation in games is entirely at your own risk. Winum provides its services on an “as is” and “as available” basis, without any warranties or guarantees, whether express or implied, except those that cannot be excluded under applicable law. To the maximum extent permitted by law, Winum, its owners, directors, employees, and partners shall not be liable for any loss, damage, cost, or expense arising out of or in connection with your use of the Platform. This includes, without limitation, direct or indirect losses, loss of profits, loss of data, business interruption, or damage to reputation, whether in contract, tort, negligence, or otherwise.

Winum shall not be responsible for any technical malfunctions, failures, interruptions, or defects of the Platform or games, including but not limited to issues caused by internet connectivity, power failures, device incompatibility, or third-party service outages. Where a game or transaction is affected by a technical problem attributable to Winum or a game provider, our liability shall be limited, at our discretion, to re-crediting the disputed bet, refunding the wagered amount, or otherwise rectifying the imbalance in accordance with applicable rules. We shall not be held liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, such as natural disasters, wars, riots, acts of terrorism, government actions, or failures of telecommunications networks.

In any case, and to the extent allowed by law, the maximum liability of Winum to you, arising from or in relation to your use of the Platform in any rolling thirty (30)-day period, shall not exceed the total amount of your deposits made during that same period, net of withdrawals. Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law. You agree that you will not hold Winum liable for any actions or omissions of third parties, including payment providers, internet service providers, or external platforms from which you may download Winum for iOS or other devices.

Complaints & Dispute Resolution

Winum aims to provide a high-quality service and fair games at all times. However, if you have a complaint about any aspect of our services, including game outcomes, account management, bonuses, or payments, you should first contact our customer support team via email at [email protected]. You must submit your complaint as soon as reasonably possible, and, in any case, within fourteen (14) days for game-related issues and thirty (30) days for account-related matters, counting from the date on which the relevant incident occurred. Your complaint should include your full name, registered email address, detailed description of the issue, relevant dates and times, and any supporting evidence such as screenshots or transaction references.

Upon receiving your complaint, Winum will acknowledge receipt, normally within one (1) business day, and will commence an internal investigation. We aim to provide a substantive response within thirty (30) days, although complex cases may require additional time, in which case we will inform you of the delay and expected timeframe. During the investigation, we may consult server logs, game provider records, and other relevant data to assess the situation fairly. You agree to cooperate fully by providing any additional information or clarification requested. Our priority is to handle complaints impartially and to resolve them in line with these Terms, applicable regulations, and the principles of fairness.

If, after receiving our final response, you are still dissatisfied with the outcome, you may be entitled to escalate the dispute to an independent body or regulator, depending on the rules applicable to our licence and your jurisdiction. Details of any available alternative dispute resolution (ADR) mechanisms may be provided upon request or in the relevant information sections of the Platform. You must not file repeated or abusive complaints regarding the same matter once it has been fully investigated and decided, as this may be considered misuse of our support services. All communications in the course of a complaint must remain polite and respectful; abusive or threatening language may result in the conversation being halted and, in severe cases, may lead to account sanctions.

Governing Law

Unless otherwise required by mandatory provisions of local law in your country of residence, these Terms, your use of the Platform, and any contractual or non-contractual disputes arising out of or in connection with Winum shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of our operating entity. Any legal proceedings shall, subject to any applicable consumer protection rules, be brought before the competent courts of that jurisdiction. You hereby consent to the personal and exclusive jurisdiction of such courts for the resolution of any disputes, without prejudice to any rights you may have under mandatory local law.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. No failure or delay by Winum in exercising any right, power, or remedy shall operate as a waiver of such right, nor shall any single or partial exercise thereof preclude any other or further exercise of that or any other right or remedy. The headings used in these Terms are for convenience only and shall not affect their interpretation.

Final Provisions

These Terms, together with the Privacy Policy, KYC Policy, Responsible Gaming Policy, Bonus Terms, and any other documents or policies specifically referenced herein, constitute the entire agreement between you and Winum in relation to your use of the Platform. They supersede any prior agreements, understandings, or arrangements, whether written or oral, relating to the same subject matter. You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without our prior written consent. Winum may assign or transfer its rights and obligations under these Terms, in whole or in part, to another entity, for example in the context of a corporate restructuring or business transfer, provided that such transfer does not materially reduce the level of protection afforded to you.

All communications from Winum to you will be sent via email to the address registered in your Account, through on-site notifications, or via other reasonable means. It is your responsibility to ensure that your contact details are kept up to date and that you regularly check your email and Platform notifications. If you download Winum for iOS or other devices through authorised channels, you remain bound by these Terms in the same way as if you accessed the Platform via a browser. Any references in these Terms to Winum or the Platform include all current and future versions, domains, and applications operated by us under the Winum brand.

By registering an Account and using the services of Winum, you confirm that you have read, understood, and agree to these Terms, including all provisions relating to responsible gambling, underage protection, KYC, AML, and data protection. If you have any questions regarding these Terms, you should contact [email protected] for clarification before proceeding to use the Platform or place any bets. Your continued use of Winum signifies your ongoing acceptance of the Terms in their current form.